Privacy Policy

Information We May Collect From You

We may collect and process the following personal information:

• Information you provide via forms on our website (e.g., general inquiries).
• Data submitted during surveys or research activities.
• Transaction details including payment card information.
• Details of your visits to our website, such as traffic data, location, weblogs, etc.
• Information when entering competitions, reporting issues, or requesting services.
• Registration details for accounts, newsletters, loyalty programs, etc.
• Restaurant bookings or Meetings & Events enquires made through our site.

How We Use Your Personal Information

We use your personal information to:

• Provide our services and handle bookings or requests.
• Tailor services to your preferences.
• Send marketing communications and updates about products, promotions, and events.
• Conduct market research and improve our offerings.
• Contact you by phone (which may be recorded for quality purposes), where consent has been given.

Booking Forms

Information entered into our booking forms is stored temporarily so we can follow up on bookings, answer inquiries, or understand why a transaction was not completed. We will not store this data longer than necessary or share it with third parties.

Where We Store Your Information

Your data may be transferred and stored in systems operated outside the Hotel by our staff or suppliers involved in processing payments or delivering services. By submitting your data, you agree to this transfer and processing. We ensure all reasonable steps are taken to keep your information secure.

Disclosure of Your Personal Information

We will not sell your data without your consent. We may disclose your information to:

• Our group companies, successors, or suppliers acting on our behalf.
• Professional advisors or insurers as required.
• Third parties if required by law or regulation.

Other disclosures are only made with your prior consent and for specific service-related purposes.

The Internet

The internet is a global environment, and using it means your data may be transmitted internationally. By browsing our site or communicating with us electronically, you accept this international transfer of data.

Please note that while we strive to protect your information, transmission over the internet is not fully secure. Any transmission is at your own risk. Once received, we use strict procedures to prevent unauthorized access. Credit card details are not stored on our system.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy policies or practices. Please review their policies before sharing any personal information.

Cancellation Policy

Once a reservation is booked, modifications or cancellations are not permitted.